Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
How long does shipping take for international orders?
We offer worldwide shipping. Most international orders are processed within 1-2 business days and typically arrive within 5-10 business days depending on the destination and customs clearance.
What is your return policy for watches?
We offer a 30-day return policy. Items must be returned in their original, unworn condition with all packaging, tags, and protective films intact to qualify for a full refund.
Do your watches come with a warranty?
Yes, every timepiece purchased through Timepieces International includes a comprehensive 5-year movement warranty against manufacturing defects.
Are your watches water-resistant?
Water resistance levels vary by model. Please refer to the specific product description or the engraving on the case back for the ATM rating before exposing your watch to water.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I adjust the size of my watch band?
Most of our metal link bracelets are adjustable. We recommend visiting a local professional jeweler for sizing, or you can use a watch link removal tool if you are experienced with DIY adjustments.